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For businesses, installers and service companies

Every call you miss is a customer calling someone else.

The agent acts as your switchboard: it finds out who's calling and why, alerts the right person and takes down breakdowns and quote requests with every detail.

From €149/month + VAT · No contract · It always says it's an AI

On a callInstalaciones Moreno (example)19:48
  1. AgentHello, you've reached Instalaciones Moreno. I'm the virtual assistant, an AI, and this call is recorded. How can I help?
  2. CallerHi, could you put me through to Javier, the one who does the quotes?
  3. AgentJavier's out on a job right now. If you tell me what you need, I'll pass it on in writing and he'll call you. Is it for a quote?
  4. CallerYes, to replace the boiler in a 90 square metre flat.
  5. AgentNoted: boiler replacement in a 90 m² flat. Is it urgent, or can it wait a few days? And what's your name?
  6. CallerIt can wait until next week. I'm Pedro Sanz.
  7. AgentThanks, Pedro. Javier has the message. Speak soon!

Alert sent19:50Quote

Pedro S. · Quote: boiler replacement, 90 m² flat · For Javier · not urgent · Tel. ··· 61

Simulation with made-up data

The call that gets away

Thursday, 11.20 am. You're on a job with your hands full.

The company phone rings. It's someone after a quote: they don't leave a voicemail, and half an hour later they've asked someone else for a price.

Without the agent
Missed call+34 6·· ··· 461 · Thu 11:20
Example

No answer, no message. By the afternoon you've forgotten to call back.

With the agent
OptiAgentia11:23

Breakdown · urgent

No hot water in a shop. Wants a technician today. Alert sent to the on-call technician.

Example

The full message, with address and urgency, sent to whoever has to sort it out.

What the agent does

Any company without a full-time receptionist

The agent finds out who's calling and why, alerts the right person and takes a message. Clients, suppliers and candidates always get an answer.

Service companies, garages and shops

While you're with a customer, out on a job or behind the counter, the agent handles the usual questions (opening hours, services, can I pop in today?), takes the order or booking and lets you know. We've got adjusted pricing for garages and shops, so just ask.

On every call

  • Acts as your switchboard

    Finds out who's calling and why and alerts the right person. On the diary plan, it puts the call through.

  • Takes breakdowns

    Name, address, what's happened and how urgent it is, so the technician has everything.

  • Collects quote requests

    Asks what you need to price the job. It doesn't finalise quotes: that's up to you.

  • Books appointments

    On Reception + Diary, it books the visit or appointment into your calendar.

  • Alerts you straight away

    A summary for every call. Each one is recorded and transcribed in your portal.

See other sectors

Live demo

Call it as if you were a customer.

The installation company agent is already selected: report a breakdown, ask for a quote or ask when they can come round.

Which business would you like to try?

A building services company, set up for Spanish-speaking callers: report a fault or ask for a quote.

This is a demo: the business is made up and the details are examples. Please don't share sensitive personal details.

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Pricing

Pricing for your business

No long-term contract and no set-up fee. Start with a 30-day pilot for €99 + VAT. Garages, hardware shops and retailers have their own pricing.

Out of hours

€149/month + VAT

Best for: Someone answers during the day, but you lose evenings and weekends.

When it answers
Outside your hours, weekends and bank holidays
Minutes included
250 a month
  • Alert and summary for every call (Included)
  • Recordings and transcripts in your portal (Included)
  • Appointment or viewing bookings (Not included)
  • Live call transfer (Not included)
Start with the pilot
Recommended

Reception

€249/month + VAT

Best for: You don't want to miss a single call, day or night.

When it answers
24/7
Minutes included
500 a month
  • Alert and summary for every call (Included)
  • Recordings and transcripts in your portal (Included)
  • Appointment or viewing bookings (Not included)
  • Live call transfer (Not included)
Start with the pilot

Reception + Diary

€379/month + VAT

Best for: You also want bookings and calls put through to you.

When it answers
24/7
Minutes included
600 a month
  • Alert and summary for every call (Included)
  • Recordings and transcripts in your portal (Included)
  • Appointment or viewing bookings (Included)
  • Live call transfer (Included)
Start with the pilot

Prices exclude VAT. Extra minutes: €0.25 + VAT (€0.24 on Reception + Diary). Pay yearly and save 15%. No long-term contract: set-up is free, and it's only charged (€290 + VAT) if you cancel within the first 6 months. Different pricing applies to garages, shops and trades: just ask.

See full pricing and add-ons

Questions from businesses

Worth knowing before you start.

Can it put urgent calls through to me?

Yes, on Reception + Diary (€379/month + VAT): it transfers the call live to you or whoever you choose. On the other plans it takes a full message and alerts you straight away.

Can it alert different people depending on the reason?

Yes. We set up who gets each alert: breakdowns to the on-call technician, quotes to whoever handles them and invoices to the office, for example.

Does it give prices or quotes?

It gives whatever information you provide, such as opening hours, the area you cover or guide prices. It doesn't finalise quotes: it collects what the customer needs so you can price it.

Do you have pricing for garages, hardware shops and retailers?

Yes, it's different from the pricing on this page. Tell us about your business in the form and we'll send it over.

Do I need a new phone number?

No. Your clients keep ringing your usual number. You set up call diversion on your line for the calls you don't answer (or all of them), and we'll show you how with your provider.

Contact

Let's talk about your business

Tell us which calls you're missing and we'll tell you, with no obligation, whether an agent would help and which plan fits. We reply within one working day.

Based in Alicante, Spain · We work remotely, wherever you are

Controller: OptiAgentia. Why: to reply to you and, if you ask, send you a proposal. Legal basis: your request. Recipients: our technology providers, with GDPR safeguards. Your rights: access, correction, deletion and more, by emailing hola@optiagentia.com. Details in our privacy policy.